Shipping & Delivery Policy

At Ur Bunny Store, we are committed to delivering your favorite T-shirts quickly, safely, and reliably. Please read our shipping and delivery terms below to understand how we handle your orders.

1. Order Processing Time

  • All orders are processed within 1–3 business days after confirmation
  • Orders placed on weekends or public holidays will be processed on the next working day
  • You will receive a confirmation message once your order is successfully placed

2. Delivery Time

We aim to deliver your order within the following timeframes:

  • Standard Delivery: 3–7 business days
  • Delivery times may vary depending on your location and courier service availability

Please note that delays may occur due to unforeseen circumstances such as weather conditions, logistics issues, or high order volumes.

3. Shipping Charges

  • Shipping charges are calculated at checkout based on your location
  • We may offer free shipping on selected promotions or minimum order values

All applicable shipping costs will be clearly displayed before you complete your purchase.

4. Order Tracking

Once your order is shipped:

  • You will receive a tracking number via email or SMS
  • You can use this tracking number to monitor your delivery status

If you do not receive tracking details, please contact our support team.

5. Delivery Locations

We currently deliver across Pakistan.

If you are located in a remote area, delivery may take additional time or require special arrangements.

6. Failed Delivery Attempts

If delivery is unsuccessful due to:

  • Incorrect address
  • Customer unavailability
  • Phone not reachable

The courier may attempt delivery again or return the package to us. In such cases, additional charges may apply for re-delivery.

7. Cash on Delivery (COD)

We offer Cash on Delivery (COD) for your convenience:

  • Please ensure you have the exact amount ready at the time of delivery
  • Orders may be confirmed via call or message before dispatch

8. Delays & Responsibility

While we strive to deliver on time, Ur Bunny Store is not responsible for delays caused by:

  • Courier companies
  • Natural events or emergencies
  • Incorrect shipping details provided by the customer

9. Damaged or Missing Items

If your order arrives damaged or incomplete:

  • Contact us within 48 hours of delivery
  • Provide clear photos and order details

We will resolve the issue as quickly as possible.